Terms and Conditions

Our Services

First Goal Limited provide sport and wellbeing services. Our sessions are inclusive and we base most of our sessions in a pressure free environment.

Our Sessions can be booked by term or pay as you go.  Before attending a session you must complete our online form or request us to make you an account. We now use a membership management system called GEMA activity which is designed keep information safe, allow you to access your information and meet our GDPR requirements.

If you do not have an account it means you or your child is not on our register and we may refuse you or your child to take part in our sessions.

We reserve the right to refuse any booking or purchase.  All bookings, orders and purchases are subject to meeting our eligibility criteria.  First Goal Ltd do not have to provide a reason for refusal.

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer will no longer have access to our sessions and forfeits the ownership of any items purchased. If no payment is received, no subscription to our services will be made and no items will be shipped.

First Goal football

The Parent/Guardian shall pay the whole Fee to First Goal Ltd prior to the Pupil commencing the Football Course, unless agreement has been made with First Goal Ltd before the session day.

First Goal Fitness

The buyer shall pay the whole Fee to First Goal Ltd prior to starting the Fitness Course, unless agreement has been made with First Goal Ltd before the session day.

Refund/Return Policy

First Goal Football

First Goal Limited will only issue a refund for sessions on these bases:

  • If you have signed up to First Goal Football sessions and your child has not attended any sessions since your booking we will refund the full amount if requested within 7 days of your booking made.
  • If a session or sessions were cancelled by First Goal Football will issue a refund for the sessions cancelled. This excludes sessions cancelled due to bad weather. 

First Goal Fitness

First Goal Limited will only issue a refund for sessions on these bases:

  • If you have signed up to First Goal Fitness sessions and you have not attended any sessions since your booking we will refund the full amount if requested within 14 days of your booking made.
  • If a session or sessions were cancelled by First Goal Fitness will issue a refund for the sessions cancelled. This excludes sessions cancelled due to bad weather. 

All other refund requests are down to First Goal Ltd staff discretion.

Please note we cannot issue refunds for payments made by childcare vouchers and government tax-free childcare schemes.

Promotion Offers

Promotional offers advertised can be withdrawn at anytime without giving any prior notice.  All offers are subject to meeting the eligibilty criteria for that offer. 

Cancellation

If classes/camps are cancelled as a result of an “Act of God” (e.g. disruption resulting from extreme weather conditions, earthquakes, etc), strikes, terrorist activity, or where local authorities/public guidance advise that classes should be temporarily suspended for health or other reasons, then no refunds will be given and it will not be permitted to defer classes during the affected period.

In the event of cancellation by First Goal Limited prior to the commencement of the Course by the Pupil, First Goal Limited will refund any fees for outstanding classes within 30 days.

An item from our store may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Child Safety (Photo and Video content)

First Goal Limited uses social media to promote the fantastic sessions put on for children and adults. We will ensure we follow the correct safeguarding guidelines when it comes to posting video or photo content.  We understand not all parents would like themselves or their children featuring on social media or our website.  If you do not want you or your child featured in any social media content or on our website please let us know.  You can also update your preferences on social media via your online account. 

Parents Responsibility (First Goal Football)

The Parent warrants and represents that:

The information set out in the Enrolment/Sign up Form (whether or not completed and/or signed by the Parent/Guardian) is accurate in all respects and the Parent/Guardian will notify First Goal Football of any change in such information immediately.

When attending the Course, neither the Pupil nor the Carer will be suffering from any contagious illness, disease or anything similar thereto.

In the event that First Goal Football determines the behaviour of the Pupil and/or the Carer to be unacceptable, First Goal Football shall be entitled to exclude the Pupil and the Carer (or either of them) from the Course and Premises permanently or for such period, as First Goal Football shall (in its entire discretion) determine.

First Goal Football shall determine the standard of behaviour that is to be regarded as unacceptable at a Course or on Premises.

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the seller will refund the total cost of item, including shipping, to the buyer. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.

Complaints

Any complaints about our services, sessions or items may be sent to our support team: info@firstgoalfootball.co.uk or call 07501 109565. There is no guarantee of a resolution. Each case will be looked at individually, and First Goal will be in contact.

Legalities

First Goal Ltd is not responsible for any health or safety concerns once the buyer has received items from our store. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

OUR DETAILS

Our Companies name is: First Goal Ltd

Our Company number is: 8946179     

Our contact details are: 0208 088 3760

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